TERMS OF SERVICE
Last updated: May 21, 2026
1. AGREEMENT TO OUR LEGAL TERMS
We are Zettako (“Company”, “we”, “us”, or “our”).
We operate the website https://zettako.net (the “Site”) and related services (the “Services”).
By accessing or using the Services, you agree to be bound by these Terms, together with our Privacy Policy, Acceptable Use Policy, Domain Registration Agreement and Refund Policy.
If you do not agree, you must stop using the Services immediately.
2. ELIGIBILITY & PRIVACY
By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms.
The Services are hosted in the United Kingdom, United States, and Germany. If you access the Services from other jurisdictions with different data protection laws, you consent to the transfer of your data to those regions.
We do not knowingly collect or solicit data from children under 13. If we become aware that such data has been collected without verifiable parental consent, we will delete it as required under applicable law. Minors must have parental or guardian consent.
You represent that all information provided is accurate and that your use complies with applicable law.
We act as data controller or processor depending on the service context, as defined in our Privacy Policy.
3. ACCOUNT & BILLING
You agree to provide accurate, current, and complete account and billing information at all times.
You must promptly update any changes to:
- email address
- billing details
- payment method information
to ensure uninterrupted service delivery and communication.
We may:
- add applicable taxes where required by law;
- modify pricing at any time (subject to notice for active subscriptions where required);
- refuse, cancel, or limit any order at our sole discretion, including where fraud, abuse, or risk is reasonably suspected.
We reserve the right to refuse or cancel orders where they appear to:
- be fraudulent or high-risk;
- involve abuse of promotions or billing systems;
- originate from resellers or unauthorized redistribution;
- violate these Terms or the Acceptable Use Policy.
You are responsible for:
- maintaining confidentiality of login credentials;
- all activity under your account;
- keeping account information accurate and updated.
We are not liable for unauthorized access caused by your failure to secure your account.
We may suspend or terminate accounts involved in abuse, fraud, or policy violations.
4. OUR SERVICES
We provide hosting and infrastructure services, which may include:
- shared hosting
- VPS / virtual servers
- dedicated or virtual dedicated resources
- networking and related services
We may modify, suspend, or discontinue Services at any time.
We do not guarantee uninterrupted availability of the Services.
We are not liable for any loss or inconvenience caused by downtime, suspension, or modification of the Services.
Nothing in these Terms obligates us to maintain or update the Services.
Unless otherwise stated, Services are provided on an unmanaged basis, meaning you are responsible for configuration, maintenance, and security of your systems.
We reserve the right, but not the obligation, to:
- monitor Services for security, abuse, or policy violations;
- investigate suspected breaches of these Terms or the Acceptable Use Policy;
- take enforcement action including suspension, throttling, or termination;
- remove or disable content that is excessive, harmful, or impacts system stability;
- manage the Services to protect infrastructure, users, and operational integrity.
We may take action without prior notice where necessary to protect the Services, other users, or our infrastructure.
5. CUSTOMER RESPONSIBILITY
You are solely responsible for:
- installed software and configurations;
- securing applications, servers, and credentials;
- firewall configuration and access control;
- maintaining backups of all data;
- ensuring lawful use of hosted content.
We do not manage or guarantee the security, integrity, or performance of customer systems.
6. ACCEPTABLE USE
You agree to comply with our Acceptable Use Policy at all times, which is incorporated into these Terms by reference. In the event of any conflict between these Terms and the Acceptable Use Policy, the Acceptable Use Policy shall prevail in matters relating to usage restrictions and prohibited conduct.”
You may not use the Services for:
- illegal activity or content;
- malware, phishing, botnets, or exploit hosting;
- spam or unsolicited communications;
- copyright infringement or piracy;
- denial-of-service attacks or network abuse;
- resource abuse that impacts other users.
We reserve the right to investigate and take enforcement action at our discretion.
7. RESOURCE USAGE AND FAIR USE
Resource usage is subject to fair use limits and system stability requirements as set out in these Terms and our Acceptable Use Policy. In the event of any conflict between these Terms and the Acceptable Use Policy, the Acceptable Use Policy shall prevail in matters relating to usage restrictions and prohibited conduct.”
You agree not to consume resources in a manner that negatively impacts system stability or other customers.
We may limit or suspend:
- CPU usage
- RAM usage
- disk I/O
- bandwidth
- network traffic
We may enforce fair usage rules, including throttling, suspension, or required upgrades where usage exceeds reasonable operational thresholds.
8. IP ADDRESS AND NETWORK POLICY
We may allocate IP addresses as part of the Services.
You acknowledge:
- IP reputation is shared infrastructure responsibility;
- abuse from your Services may result in IP blacklisting;
- we may replace, withdraw, or null-route IP addresses to protect network integrity;
- IPs remain our property unless explicitly transferred in writing.
We are not responsible for damages caused by IP blacklisting resulting from your activity.
9. PAYMENTS, BILLING, AND INVOICING
You agree to pay all applicable fees for Services in accordance with the pricing and billing terms presented at checkout.
Invoicing and Due Dates
- Invoices are generated seven (7) days prior to the payment due date.
- Payment must be completed by the due date specified on the invoice.
- Failure to pay by the due date may result in service suspension or termination in accordance with these Terms.
Automatic Payments
Where autopayment is enabled:
- Payment methods may be charged up to three (3) days prior to the invoice due date.
- You authorize us to automatically collect any amounts due using your selected payment method.
Payment Failure and Overdue Services
If payment is not received by the due date:
- the Service will enter an overdue state; and
- we reserve the right to suspend the Service two (2) days after the due date.
Services remain billable during suspension unless explicitly stated otherwise.
10. REFUNDS
Refunds are governed by our Refund Policy.
No refunds are guaranteed unless explicitly stated.
11. DATA AND BACKUPS
As services are provided on an unmanaged basis, we do not provide administrative, security, or configuration support unless explicitly stated.
Although we may perform routine backups, you are solely responsible for all data you upload, store, or process using the Services.
You agree that:
- we are not responsible for data loss, corruption, or deletion;
- we do not guarantee restoration of data under any circumstance;
- you waive any claims arising from data loss or corruption.
You are responsible for maintaining independent backups of all data at all times.
We do not guarantee:
- data integrity
- data availability
- restoration of lost data
We are not liable for data loss, corruption, or deletion under any circumstances.
12. SECURITY INCIDENTS
We may immediately suspend Services where:
- malware or compromise is detected;
- abuse or attack traffic originates from your Services;
- there is risk to network or infrastructure stability.
We may take emergency action without prior notice.
13. INTELLECTUAL PROPERTY
All rights in our Services remain owned by Zettako or its licensors.
You may not:
- copy or redistribute our systems or software;
- reverse engineer Services;
- use our branding without permission.
Where software is provided as part of the Services, it is licensed and not sold.
Such software is provided either:
- under its own end user license agreement (EULA), where applicable; or
- on a limited, non-exclusive, revocable, non-transferable basis solely for use with the Services.
All software is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
You may not copy, modify, redistribute, or reverse engineer any software except where expressly permitted by law or applicable license terms.
14. USER CONTENT
You retain ownership of your content.
You grant us a license to host and process it as required to provide Services.
We may remove content that violates law, these Terms, or system integrity.
15. LAW ENFORCEMENT AND COMPLIANCE
We may disclose information or suspend Services where required to:
- comply with law enforcement requests;
- meet legal obligations;
- respond to court orders or regulatory requirements.
16. COPYRIGHT INFRINGEMENT
We respect the intellectual property rights of others.
If you believe that any material on or through the Services infringes your copyright, please notify us using the contact details provided in these Terms.
A copy of your notification may be provided to the person responsible for the content.
You acknowledge that knowingly submitting false or misleading copyright claims may result in liability under applicable law.
If you are unsure whether content infringes your rights, you should seek legal advice before submitting a notification.
17. SERVICE AVAILABILITY
We do not guarantee uninterrupted availability.
Services may be affected by:
- maintenance
- outages
- network failures
- third-party disruptions
Unless otherwise agreed in a separate SLA, no uptime guarantee is provided. Any service level commitments will be governed exclusively by a separate Service Level Agreement (SLA), if applicable.
18. SUSPENSION, TERMINATION, AND DATA DESTRUCTION
We reserve the right to suspend or terminate Services in accordance with these Terms.
Termination and suspension may occur in accordance with billing enforcement timelines and policies set out in these Terms, including non-payment, abuse, or policy violations.
Suspension
When a Service is suspended:
- the Service will be fully taken offline and disabled from being powered on or accessed;
- no access to data, systems, or services will be permitted;
- the Service will remain unavailable until the issue causing suspension is resolved and any outstanding payments or compliance issues are remedied.
We are under no obligation to provide access to data during suspension.
Termination
A Service may be terminated:
- after fourteen (14) days of non-payment or overdue status, or
- immediately where required under these Terms, including abuse, fraud, or legal violations.
Irreversible Data Deletion and IP Release
Upon termination or cancellation of any Service:
- all associated data, files, configurations, and backups may be permanently and irreversibly deleted;
- deletion may occur without further notice;
- any associated IP addresses will be released back into the available pool for reuse;
- such deletion and release are final and cannot be reversed or recovered under any circumstances.
You are solely responsible for maintaining backups prior to termination.
We accept no liability for loss of data, access, or infrastructure resulting from termination or IP reassignment.
19. CHARGEBACKS AND FRAUD
Initiating a chargeback or payment dispute without contacting support first may result in:
- immediate suspension or termination;
- account blacklisting;
- recovery of associated costs where legally permitted.
Fraudulent activity may be reported to payment processors and authorities.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
We are not liable for:
- data loss or corruption;
- service downtime or interruption;
- IP blacklisting;
- security breaches not caused by gross negligence;
- business interruption or loss of revenue;
- third-party actions or failures.
Our total liability is limited to the amount paid for Services in the one (1) month preceding the claim.
To support the above:
We shall not be liable for any loss arising from suspension, termination, or irreversible deletion of Services, including but not limited to loss of data, revenue, access, or business continuity. This limitation applies even where losses result from service suspension, termination, or IP reassignment.
21. INDEMNIFICATION
You agree to indemnify and hold harmless Zettako from any claims arising out of:
- your use of Services;
- your content;
- your violation of these Terms;
- your violation of applicable law.
22. CHANGES TO TERMS
We may update these Terms.
Material changes will be communicated via website, client area, or email.
Continued use constitutes acceptance.
23. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
EU consumers retain mandatory statutory protections.
24. DISPUTE RESOLUTION
We encourage informal resolution first.
Where applicable, EU users may access the Online Dispute Resolution platform.
25. ELECTRONIC COMMUNICATIONS
You consent to electronic communication and agreements.
26. MISCELLANEOUS
These Terms constitute the entire agreement.
If any provision is invalid, the remainder remains enforceable.
We may assign rights or obligations as needed.
27. CONTACT
Zettako
Office 144864
PO Box 7169
Poole
BH15 9EL
United Kingdom
